Minimum Qualifications & Experience:

Business Graduate.

2-3 Years’ Experience in Customer Support and have proven experience of


Capabilities/ Skill Required:


  • Team Building
  • Managing floor operations
  • Weekly QA/QC of the call center as per the standards in coordination with QA Manager.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent communication and interpersonal skills. Ability to communicate and influence effectively over the official communication channels.
  • Should have good anger management skills and able to handle rejection and hostile customers.
  • Outstanding negotiation skills with the ability to influence and resolve issues / address complaints.
  • Go the “extra mile” to meet sales targets and facilitate revenue growth.
  • Keep records of calls and sales and note useful information.
  • Good knowledge of CRM system and its different utilities as per the assigned access of CRM.
  • Strong multitasking, time management, and target-achieving skills.
  • Self-motivated and motivator for team. Driven by targets
  • Selling skills - Persuasion, Telephone Sales, Customer Focus, sensitivity to Customer Needs, Closing Skills.
  • Problem Solving –Identify and solve problems in a timely manner.
  • Entrepreneurial acumen.

Duties and Responsibilities:

  • Managing Team, their roster, leaves etc.
  • Monitoring the tasks on daily basis. DSR to be updated by team members and himself.
  • Develop Staff, Training/Coaching
  • Support Staff CSRs to perform their job efficiently and effectively.
  • Performance reviews of reporting team members.
  • Handle escalations.
  • Provide answers and guidance to staff on unusual and complex situation.
  • Lead and Inspire team members.
  • Communicate company news
  • Facilitate meetings, attend briefings
  • Handle Complaints
  • Self-Development
  • Improve technical skills
Business Sector Contract
Job Type Customer Contact Centre
Location Karachi, Pakistan
Posted Date May 15, 2023
Starting Date July 1, 2023
Expiry Date August 2, 2023