Minimum Qualifications & Experience:

Intermediate/ Graduate, 2 years’ Experience in a similar Industry.

Capabilities/ Skills Required: 

  • Team Building
  • Managing floor operations
  • Weekly QA/QC of the call center as per the standards in coordination with QA Manager.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent communication and interpersonal skills. Ability to communicate and influence effectively over the official communication channels.
  • Should have good anger management skills and able to handle rejection and hostile customers.
  • Outstanding negotiation skills with the ability to influence and resolve issues / address complaints.
  • Go the “extra mile” to meet sales targets and facilitate revenue growth.
  • Keep records of calls and sales and note useful information.
  • Good knowledge of CRM system and its different utilities as per the assigned access of CRM.
  • Strong multitasking, time management, and target achieving skills.
  • Self-motivated and motivator for team. Driven by targets
  • Selling skills - Persuasion, Telephone Sales, Customer Focus, sensitivity to Customer Needs, Closing Skills.
  • Problem Solving –Identify and solve problems in a timely manner.

Duties and Responsibilities:

  •  Monitoring the tasks on daily basis. DSR to be updated by team members and himself.
  •  Develop Staff, Training/Coaching
  •  Support Staff CSRs to perform their job efficiently and effectively.
  •  Performance reviews of reporting team members.
  •  Handle escalations.
  •  Provide answers and guidance to staff on unusual and complex situation.
  •  Lead and Inspire team members.
  •  Communicate company news
  •  Facilitate meetings, attend briefings
  •  Handle Complaints
  •  Self-Development
Business Sector Contract
Job Type Customer Contact Centre
Location Karachi
Posted Date May 15, 2023
Starting Date July 1, 2023
Expiry Date August 2, 2023